Your appointment time is reserved for you and this means we are unable to see anyone else during that time. A $75.00 late cancellation fee will be applied if you cancel your appointment with less than 48 hours’ notice or fail to keep your appointment. Clients whose treatment is being paid for by a third party (WSIB, RCMP, etc.) are responsible for this fee as this is not covered by third parties. If you are ill or there is poor weather this policy does not apply.